Shipping and Delivery
Rhevana - Shipping and Delivery Policy
1. Shipping Locations
Rhevana currently ships across India to all serviceable pin codes through trusted courier partners to ensure timely and safe delivery of your orders.
2. Processing Time
- 2-5 business days after receiving your order confirmation.
- Orders are not shipped or delivered on Sundays or public holidays.
- During high-volume periods (sales, festivals), processing may take longer, but we will notify you in case of significant delays.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- We may offer during promotions, which will be communicated on our website.
4. Delivery Time
- Once shipped, orders typically arrive within 5-10 business days, depending on your location.
- Delivery timelines may vary due to external factors such as weather, strikes, or unforeseen logistical challenges.
5. Order Tracking
- After your order is shipped, you will receive an email or SMS with your tracking details.
- You can track your order status using the link provided in the message or by logging into your Rhevana account.
6. Delayed or Lost Shipments
While we strive for timely deliveries, in rare cases of delays or lost packages:
- Rhevana.info@gmail.com with your order number for assistance.
- We will coordinate with our courier partners to resolve the issue at the earliest.
7. Incorrect Address
Please ensure your shipping address and contact details are accurate at checkout:
- Rhevana will not be responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
- Additional charges may apply for re-shipment in such cases.
8. Damaged Packages
If your package arrives damaged:
- Please shoot a clear, continuous video while unboxing the package to record the condition of the parcel and its contents.
- Contact us within 48 hours of delivery with the unboxing video at rhevana02@gmail.com for assistance.
9. Contact Us
For any questions regarding shipping and delivery, please reach out to:
📧 rhevana02@gmail.com
📞 +91 9810566527
Note: By placing an order with Rhevana, you agree to our Shipping and Delivery Policy.